Information about appointments

We are now moving to an online triage system. The new online form is simple and quick to use. This will mean that if you use to come into the practice to make an appointment or call us by phone, the benefits now, are that you can do this all online.

If you are unable to access our on-line forms or having difficulty describing your issue please call our admin team on 01252 703122.

We hope that patients who can access us digitally will do so, leaving our phone lines available for those patients who require more support.

We aim to process your online request within 1 working day. Please bear with us whilst we make this transition, we value your time and understanding

If you need help between 6.30pm and 8.00am Mon-Fri, weekends and bank holidays please go to www.111.nhs.uk or call 111.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of a medical emergency that requires immediate attention.

If you require an interepeter to attend with you when you see your Doctor please notifiy the receptionist and they will arrange this for you.

If you have a query about a hospital appointment please call the hospital directly on the following numbers or website links. Remember to have your hospital number to hand if you have one.

Royal Surrey County Hospital - 01483 571122
Frimley Park Hospital - 0300 614 5000
Ashford and St Peter’s - Hospital 01932 872000

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls