About the surgery

Our Vision, Mission and Values

Our Vision, Mission and Values

This statement sets out what patients can expect from Springfield Surgery and the standards we expect of ourselves as a practice.

Our vision

To provide high quality care you can trust, improving the health and wellbeing of our patients and community.

To act with integrity and confidentiality

 

Our mission

  provide safe, effective and compassionate care, with continuity wherever possible

  make it as easy as we can for you to access the right care at the right time

  work in partnership with you, your carers and the wider teams involved in your care

  support prevention, early intervention and self-management to help you stay well and lead a healthy lifestyle

  listen to feedback, learn from experience and keep improving our service

 

Our values

Caring

We aim to listen carefully, and treat everyone with courtesy, kindness, dignity and compassion.

Respect

We respect privacy, individual circumstances and informed choice.

Teamwork

We work together as a practice team and alongside patients, carers, our PPG and partner services.

Quality

We aim for safe, evidence-based care and continuous improvement.

Fairness

We welcome everyone and work to make our service accessible, equitable and responsive to different needs.

 

 

 

 

 

 

 

Page last reviewed: 30 April 2026
Page created: 23 October 2024