About the surgery
Our Vision, Mission and Values
Our Vision, Mission and Values
This statement sets out what patients can expect from Springfield Surgery and the standards we expect of ourselves as a practice.
Our vision
To provide high quality care you can trust, improving the health and wellbeing of our patients and community.
To act with integrity and confidentiality
Our mission
• provide safe, effective and compassionate care, with continuity wherever possible
• make it as easy as we can for you to access the right care at the right time
• work in partnership with you, your carers and the wider teams involved in your care
• support prevention, early intervention and self-management to help you stay well and lead a healthy lifestyle
• listen to feedback, learn from experience and keep improving our service
Our values
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Caring |
We aim to listen carefully, and treat everyone with courtesy, kindness, dignity and compassion. |
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Respect |
We respect privacy, individual circumstances and informed choice. |
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Teamwork |
We work together as a practice team and alongside patients, carers, our PPG and partner services. |
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Quality |
We aim for safe, evidence-based care and continuous improvement. |
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Fairness |
We welcome everyone and work to make our service accessible, equitable and responsive to different needs. |
Page created: 23 October 2024