News

Total Triage

Springfield Surgery

What is Total Triage ?

Traditionally, patients would book appointments to visit the practice in person.  More recently, we have been offering telephone appointments too.  However, the demand for appointments has increased hugely in recent years, and we must address the issue of capacity, to maintain patient safety.

 

  • Total Triage: One of our experience clinicians will review each patient request to decide which member of our healthcare team is best placed to help, the most suitable time frame for the appointment and whether this is best suited to be via telephone or in person at the practice.  Where necessary, we might ask you to answer a few additional online questions to help our clinicians prioritise those patients who need more urgent care.  As well as offering GP appointments, following GP assessment, some patients will also be directed to other clinicians in the practice such as one of our Advanced Nurse Practitioners, Clinical Pharmacist, Practice Nursing team or our First Contact Physiotherapist.  By ensuring that patients reach the right person in a timely way, our clinicians will be available to answer your questions, provide clinical advice, and offer prescription renewals much more efficiently than before.

 

  • All our nursing appointments will remain the same but as much as possible we will be sending booking links to patient’s mobile phones.

 

What if I have trouble using the new system?

  • We hope to support patients and their families / carers to get used to the new way of contacting the practice and to become comfortable with this over time.

 

  • We will, of course provide additional support to those patients who are unable to use online resources.

 

  • We hope that patients who can access us digitally will do so, but for any patients that this will present a challenge to please call and our admin team will assist you.

 

  • Our team is here to guide and support you every step of the way. Should you have any questions or concerns, please do not hesitate to contact us.

Published on 28th Oct 2024