Who Do I See
Our clinical team is always expanding and we are pleased to be able to offer a variety of specialist services alongside our GP and nursing teams.
See below for how to access help for the following issues including useful phone numbers and websites. Please have a look at the advice provided before booking your appointment.
To get help you can:
Submit an Online consult via Accurx Patient Triage for your medical and administrative queries. If you are unable to complete this please contact reception 01252 703122 and our team can complete this for you. Please be aware that you will have to provide the details of your issue so your form can be completed and forwarded to our triaging clinicians.
Abdominal Pain
Who do I see?
1 Attend A+E if the pain is sudden or severe
2. If non severe complete an Accurx online form.
3. If this is an ongoing problem / investigation send an Accurx online consult.
Advice:
There are a variety of reasons for abdominal pain. The nature of the pain, the location and when it occurs help to give us an idea of what the cause may be. Blood tests and urine or stool samples may also be needed to help make the diagnosis.
For children:
Abdominal pain (tummy ache) | Recent Illness or Concern | Healthier Together
Acne
Who do I see?
Submit an Accurx online form
Routine GP appointment
advice:
Acne is a common skin condition that causes black, white or red spots, usually on the face.
Most patients with acne are aged between 12 and 25 years but older people can also be affected. Men are more commonly affected than women. Acne usually affects the face but may also affect the back, neck and chest.
About 8 in 10 teenagers develop some degree of acne with 3 in 10 teenagers having acne severe enough to need treatment to prevent scarring. Untreated acne usually lasts about 4-5 years before settling by itself.
There is mor information below:
ACR Test
Who do I see?
Reception
Advice:
ACR testing is an important part of diabetes care and checks the health of our kidneys. If you have been asked to provide an ACR test please drop off to reception.
This needs to be an early morning urine sample, in a white topped specimen pot and be clearly labelled with your name, DOB, time and date of your sample.
ADHD
Who do I see?
If you are a child = School / CAMHS. Discuss any concerns with your child’s school first as they may be able to provide additional support.
ADHD in children and young people - NHS
Right to Choose - ADHD UK - Your NHS options
If you are an adult with concerns about ADHD and wish to pursue a diagnosis please see the following information below.
Right to Choose - ADHD UK - Your NHS options
https://add.org/wp-content/uploads/2015/03/adhd-questionnaire-ASRS111.pdf
Anxiety
Who do I see?
iTALK / Mind/
GP
Submit an online form.
You can also self refer to iTALK and Mind for free support and counselling;
Call Mind on 0300 123 3393 (9am–6pm, Mon-Fri)
Anxiety - Every Mind Matters - NHS
Understanding anxiety | Mental health problems | Mind
Asthma
Who do I see?
Attend A&E for any concerns over an acute asthma attack
When to call 999 or 111 | Asthma + Lung UK
Submit an online form for worsening asthma symptoms
See the asthma nurse for routine care
As part of routine asthma care, you will be invited for an annual review with the asthma nurse in the month of your birth. If you are having issues with your inhalers or feel your asthma control is slipping then please make an appointment with the nurse via reception.
Advice:
Asthma UK run a helpline Monday to Friday 9am – 5pm
Alcohol Advice
Surrey Drug and Alcohol Care – Drug and Alcohol Support
Home - Alcoholics Anonymous Great Britain
Submit an online form to speak to a GP routinely if you have concerns over any physical health symptoms related to excess alcohol intake
Athlete's Foot
Who do I see?
Self Care / Community Pharmacy
Advice:
Athlete’s foot is a common skin infection caused by a fungus. Treatment with an antifungal cream usually works well and is available without the need for a prescription.
Atrial Fibrillation
Who do I see?
GP for diagnosis
Practice nurse for annual review
Advice:
Atrial fibrillation is a heart condition that causes an irregular and often abnormally fast heart rate. Some people say it feels like their heart is fluttering or racing (known as palpitations). It is the most common heart rhythm disturbance and affects 1.4 million people in the UK. It becomes more common as we get older and affects more men than women.
Atrial fibrillation might come and go (called paroxysmal atrial fibrillation), but often it will be permanent. It’s not life-threatening, but it is considered serious because it could create blood clots in the heart that may lead to a stroke.
You should see the GP for a formal diagnosis but you can also detect it by feeling your pulse at your wrist. A normal heart rate is regular and usually between 60 and 100 beats a minute when you’re resting. If you have AF, your pulse will have no set pattern and the beats might have different strengths.
You will need an ECG (heart tracing) to diagnosis it officially.
Treatment can be different depending on the individual situation. Most patients will be recommended to start blood thinning medication to reduce the risk of stroke. Warfarin used to be commonly used but now newer medications called ‘DOACs’ are advised.
Atrial fibrillation – NHS (www.nhs.uk)
Atrial fibrillation (AF) | British Heart Foundation (bhf.org.uk)
Direct oral anticoagulants (DOACs) - how do they work? - BHF
Audiology
Who do I see?
Practice Nurse
If you have concerns about your hearing and have not previously seen the audiology services you will need a referral. Book to see the nurse for an ear check to ensure it is clear of wax first then they will contact the GP to arrange the referral if you are interested in hearing aids.
If you have hearing aids and are having a problem with them then you can access assistance via audiology directly. More information is available on their website
Autism
Who do I see?
If you are a child = School / CAMHS
Advice:
Autism is a lifelong developmental disability which affects how people communicate and interact with the world. One in 100 people are on the autism spectrum and there are around 700,000 autistic adults and children in the UK.
For concerns about autism in your child:
If your child is school age, speak to their teacher initially about help with accessing further support. Please be aware that referrals cannot be made until the age of 3.
Signs of autism in children – NHS (www.nhs.uk)
Children, Young People and Family Services (psicon.co.uk)
Neurodevelopmental Support :: Mindworks Surrey
Support, advice and services for children with autism – Child Autism UK – releasing potential
For concerns about autism in adults:
Please book to speak to the GP routinely, it is helpful to make a list of symptoms or examples of situations that you struggle with. If you are able to, please complete the AQ10 questionnaire via the link below and make a note of your score. A referral to a specialist will be needed to obtain a formal diagnosis.
Back Pain
Who do I see?
Our inhouse MSK First Contact Practitioner Physiotherapist
More information is available here:
NHS England » First contact physiotherapists
The FCP team are able to assess, diagnose and refer you on for further tests or to see a specialist if this is required.
For acutely worsening symptoms or advice on pain relief please submit an online form
Advice:
Home exercises are an important part of ongoing management
Back pain | Causes, exercises, treatments | Versus Arthritis
Back pain | The Chartered Society of Physiotherapy
If you ever develop urinary incontinence, loss of sensation around your bottom or lose control of your bowels you must attend A+E immediately as your spinal cord may be compromised.
Bed wetting
Who do I see?
Health Visitor / School Nurse
Submit an online form for a routine GP appointment if persisting problems.
Advice:
Bedwetting is common and often runs in families. It can be upsetting, but most children and young people will grow out of it. Many children under the age of 5 wet the bed and it is considered to be normal until this age.
It can help to keep a diary and try to understand the pattern. Constipation can also cause bed wetting in younger children. It is recommended to encourage your child to empty their bladder during the day and before bed and avoid caffeine based drinks. It is important never to punish a child for bed wetting but to use positive reinforcement when things goes well.
For children over the age of 5 an ‘enuresis alarm’ is usually the first thing to try next. These cannot be prescribed on the NHS but can be bought online.
Enuresis Resource Pack Paediatric Psychology Service Wexham Park Hospital
Behavioural concerns (children)
Who do I see?
Health Visitor / Parenting Support Service
Parenting and Family Support | Family Lives
Help and support for social, emotional and mental health - Surrey County Council
Breavement Support
Who do I see?
Online Support Services
GP if requiring further support
Advice:
Most people experience grief when they lose someone or something important to them. If these feelings are affecting your life, there are things you can try that may help at this difficult time.
Support is also available if you’re finding it hard to cope with stress, anxiety or depression.
Home – Cruse Bereavement Support
Coping with bereavement – Macmillan Cancer Support
Hope Again (specifically for young people)
Get help with grief after bereavement or loss – NHS (www.nhs.uk)
Sands | Stillbirth and neonatal death charity
Together, for every baby – Charity for Babies | Tommy’s (tommys.org)
Blocked Ears
Who do I see?
Self Care / Community Pharmacy / Nurse
Book an appointment with our Nurse who can check your ears and can offer micro-suction if appropriate.
Advice:
A pharmacist can help with earwax build-up
They might recommend chemical drops to dissolve the earwax or a bulb syringe device. The earwax should fall out on its own or dissolve after about a week.
Do not use drops or a bulb if you have a hole in your eardrum (a perforated eardrum)
There are several local providers who offer a paid private ear wax removal service.
Blood Pressure Monitoring
Who do I see?
Self monitor with home BP recordings
Use our Healthcheck machine in the surgery waiting room.
HCA if you do not have a machine.
Advice:
Blood pressure checks can also be performed at most local pharmacies. If the results are high, a you may need further assessment. The GP may ask you to keep a diary or invite you to book an appointment to have our 24hr blood pressure monitor fitted.
If you already have a diagnosis of high blood pressure you will be invited to attend for an annual review in the month of your birth. This will usually also require a blood test and a urine test (ACR). We will contact you when your review is due.
Having a blood pressure monitor at home is a great way to keep an eye on things if you are in a position to be able to purchase one. We would recommend one that goes round your arm rather than your wrist.
If you have a home blood pressure monitor then you will be able to submit home readings for your review if you prefer. Please do not drop in home readings unless you have been asked to do so for your review. If you are worried your blood pressure is high then please speak to reception to arrange an appointment with the nurse for this to be checked
How to choose a blood pressure monitor - BHF
How to check your blood pressure:
Sit in a chair comfortably upright with your arm supported on a table beside you, with both feet on the ground. Put the cuff on your upper arm (5cm above your elbow) resting on the table, the cuff should be roughly at the level of your heart. Press the on/start button on the BP monitor and take two readings at least 1 minute apart.
Take readings twice a day for a total of 7 days, please then return your readings (and the BP monitor if borrowed) to the surgery. We can provide you with a paper diary sheet to complete or send you a link to submit electronically.
Blood Tests
Who do I see?
HCA / Practice Nurse
Advice:
Blood tests are available at the surgery with our Health Care Assistant and Practice Nurses.
Requests for blood tests MUST have been agreed by your doctor or other health care professional before booking your appointment.
If your Consultant has requested your Blood Test they MUST provide you with the appropriate test request and you MUST book your blood test at the hospital phlebotomy clinics via the following website:
Blood tests | Royal Surrey NHS Foundation Trust
You can also contact the blood test appointment booking helpdesk on 03006 134117
For children 9 and under – if your doctor or other health care professional advise a blood test they will provide the appropriate forms and the blood test MUST be booked at the hospital:
Blood tests | Royal Surrey NHS Foundation Trust
If you have a long term / chronic condition requiring an annual blood test, you will be called for this in the month of your birth.
Blue Badge Forms
Who do I see?
Contact Surrey County Council directly or apply online:
Disabled parking - Blue Badge - Surrey County Council
Advice:
The Blue Badge Scheme is for people with severe mobility problems to allow them to park closer to where they need to go. The scheme is managed by local authorities who deal with applications and issue the badges.
GOV.UK has more details about the Blue Badge scheme, including information about applying for a Blue Badge.
Boils
Who do I see?
Community Pharmacy
Submit an online form
Advice:
A boil is a hard and painful lump that fills with pus. Most boils will go away on their own.
Speak to a GP if you keep getting them as you may require further tests to investigate the cause.
If you are worried about a significant infection then please submit an online form
Bowel Cancer Screening Program
Who do I see?
National Screening Programme
Advice:
Bowel cancer screening is offered every 2 years to men and women aged 60 to 74 via a home postal kit. People older than this can ask for a screening kit every 2 years by calling the free helpline on 0800 707 60 60.
You can also call this number if you have missed your test.
The NHS is starting to reduce the age range for bowel cancer screening from April 2021 meaning that screening in the future will start from the age of 50.
Bowel cancer screening – NHS (www.nhs.uk)
NHS bowel cancer screening: FIT kit instructions (English) – GOV.UK (www.gov.uk)
Breathlessness
Who do I see?
Attend A&E for sudden or severe symptoms
If an acute problem please submit an online form
Longer term problems can be discussed at a routine GP appointment
There are numerous causes for longer lasting or chronic breathlessness. These can include problems with the heart and lungs so it is important to seek help. You will likely be asked to attend for a blood test and a chest XRAY.
Breast pain (also known Mastalgia)
Who do I see?
Please submit an online form - Routine GP appointment
Advice:
Breast pain is common and thankfully on its own, is not usually a sign of breast cancer. Pains can be cyclical or non cyclical but are often hormonal driven. There are many things you can try to help (see below) but speak to the GP if it is not settling down or there any other concerns.
Breast pain – NHS (www.nhs.uk)
bcc71_breast_pain_2018.pdf (breastcancernow.org)
Breast pain: Causes, types and treatments | Breast Cancer Now
Breastfeeding advice
Who do I see?
Health Visitor
For concerns over mastitis please submit an online form
Advice:
There is a wealth of information and support online.
All about breastfeeding | Baby | Health for Under 5s
Breastfeeding help and support – NHS (www.nhs.uk)
National Breastfeeding Helpline – Helpline
Finding Support – The Breastfeeding Network
The breastfeeding network also produces helpful guides on whether medications are safe to use whilst breastfeeding.
Breast Cancer Screening
Who do I see?
Breast Screening Service
Advice:
Female patients aged between 50 and 71 will be invited for breast screening every 3 years. If you think you have been missed or you are over 71 you can request breast screening by contacting the service directly.
Tel: 0333 200 2062 (9.00am - 5pm Monday – Friday)
Breastscreening (Jarvis Breast Centre)
When you’ll be invited for breast screening and who should go – NHS (www.nhs.uk)
Checking your breasts at home for any changes should be undertaken regularly. There is lots of advice online about how to perform this.
How should I check my breasts? – NHS (www.nhs.uk)
Breast cancer – signs and symptoms | NHS – Bing video
Breast Cancer UK | Prevention Hub (breastcancerprevention.org.uk)
Bruised Ribs
Who do I see?
Community Pharmacist / Minor Injuries Unit
Advice:
Broken or bruised ribs are usually caused by a fall, a blow to the chest or severe coughing. Ribs cannot be easily splinted or supported like other bones, so they’re usually left to heal naturally. Having an XRAY for a broken rib is not routinely recommended unless there are other complications.
B12 Deficiency
Who do I see?
Routine GP appointment
Practice Nurse For Injection
Advice:
Vitamin B12 is an essential part of making new cells in the body, such as new red blood cells which are made every day. Vitamin B12 is found in meat, fish, eggs and milk and a normal balanced diet usually contains enough vitamin B12. A lack of vitamin B12 can lead to anaemia and a number of other problems.
Causes can include poor dietary intake (mostly seen with vegan diets), certain medications and a condition called pernicious anaemia.
Symptoms of B12 deficiency can included tiredness, a sore mouth and tongue and pins and needles. Some patients with low B12 do not have any symptoms.
A deficiency can be detected by a simple blood test. You will also be checked for anaemia at the same time. Depending on your levels you may be recommended B12 injections or tablets and follow up testing will be required.
Vitamin B12 Deficiency and Pernicious Anaemia | Patient
Vitamin B12 – Consumer (nih.gov)
Vitamins and minerals – B vitamins and folic acid – NHS (www.nhs.uk)
Burns
Who do I see?
Urgent Treatment Centre / A+E
Advice:
If the burn is severe or deep, caused by a chemical or electrical burn or the burn is larger than the patient’s hand please attend A+E right away.
Haslemere Urgent Treatment Centre can treat minor scalds and burns.
If you require on-going dressing of a wound / care of your burn you may be asked to continue your care with the Practice Nurse. Please contact the surgery to book your appointment/s
Can My Child Go To School
Who do I see?
Online Advice (see below)
Advice:
Should your child go to school/nursery today? :: Healthier Together (what0-18.nhs.uk)
Medical Certificates for children:
In general GPs do not provide statements of illness for children, as the parent’s explanation of the absence should generally be sufficient for the purposes of the school. Provision of medical certificates for school children is not part of a GP’s responsibility, and declining to provide this certification is in accordance with the Government policy to reduce GP bureaucracy and reserve valuable GP time for clinical care.
In cases where a child has recurrent short-term illnesses, this is a matter for expert management by the school in consultation with the parent/guardians and the child. In cases where there is more prolonged absence, the school may wish to carry out a more detailed assessment of the situation.
Cellulitis
Who do I see?
Please submit an online form
Advice: Cellulitis is a skin infection that’s treated with antibiotics. It makes your skin painful, hot and swollen. The area usually looks red, but this may be less obvious on brown or black skin. It can be serious if it’s not treated quickly.
Cervical screening
Who do I see?
Practice Nurse
Advice:
Once you are invited, please book an appointment with the nurse on a day that you are not bleeding or on your period.
Cervical screening is very important and helps to pick up any potential problems at an early stage so please make sure you come along for your appointment when you are called.
Chest Pain
Who do I see?
Call 999 / attend A&E for severe symptoms or with any symptoms that may suggest a heart attack
Symptoms of a heart attack can include sudden central chest pain, pain in the left arm, jaw and neck, nausea, anxiety, breathlessness and sweating.
If the chest pain is not severe, does not have the above features and is persisting please submit an online form
There are numerous other causes for chest pains including indigestion, costochondritis, chest infections, muscular pains and more. The location, duration and nature of the pain can help us to determine the cause.
Cow’s Milk Protein Allergy
Who do I see?
Health Visitor
Submit an online form for a Routine GP appointment
Advice:
Allergy to milk is the commonest food allergy in infants and young children and affects about 1 in 50 children. It usually starts when infants are first given cow’s milk or milk products (eg formula milk or a weaning food containing milk). About 20% of infants outgrow milk allergy by 1 year, and nearly all by 3 years.
Symptoms to look out for include rashes, diarrhoea, vomiting and failure to gain weight.
Cow’s Milk Allergy | Allergy UK | National Charity
What should I do if I think my baby is allergic or intolerant to cows’ milk? – NHS (www.nhs.uk)
Conjunctivitis
Who do I see?
Self Care / Community Pharmacy
Minor Eye Conditions Service if persistent
Submit online form if patient under <28 days old
Advice:
Conjunctivitis is common and usually will resolve without any treatment. The pharmacist can help advise and provide antibiotic drops if needed.
If your symptoms are not settling down or you need further assistance contact the Minor Eye Conditions Service for an assessment.
Adults: Conjunctivitis – NHS (www.nhs.uk)
Children: Conjunctivitis :: Healthier Together (what0-18.nhs.uk)
Minor Eye Conditions Service (MECS) covers minor eye problems (primaryeyecare.co.uk)
Colonoscopy
Who do I see?
Hospital Team
Advice:
Having a colonoscopy can be a daunting experience but is usually very straightforward and takes around 30 – 45 minutes. You can usually go home the same morning or afternoon.
Colonoscopy – What happens on the day – NHS (www.nhs.uk)
Information about the different types of bowel preparation is available under the Endoscopy Unit RSCH website:
Page created: 25 March 2026